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Privacy

Auto-Rain Supply, Inc believes in the Online Privacy Policies approved by the Council of Better Business Bureaus, Inc. As members of the Better Business Bureau and the BBBonline Reliability Program we subscribe to a set of standards that we regard as the basis for ethical business intentions and practices.

What follows is Auto-Rain's online privacy policy, which governs personal information gathered on our Internet sites (www.autorain.com and its aliases).

Auto-Rain's Commitment to Online Security
Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. Billing information is encrypted whenever transmitted or received online. Personal information is accessible only by staff designated to handle orders or requests. To protect the security of information supplied by businesses applying for our Online Account Access program, businesses are provided user names and passwords to access their information.

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Personal Information that Auto-Rain May Collect Online
Auto-Rain collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, billing information. We may also collect business information companies that apply for Online Account Access, some of which could constitute personal information, as well as personal information from individuals acting solely in their business capacity.

Auto-Rain does not collect or maintain information from those actually known to be under the age of 13, and no part of our sites are structured to attract anyone under the age of 13.

How Auto-Rain Uses Personal Information Collected Online
Unless you consent, we will not use your personal information for any purpose other than that for which it is submitted. We use personal information to reply to inquiries, handle complaints, and to provide support, services or products as requested.

In cases where personal information is collected on our site, there may be a box where you may indicate you would like to be on a list to receive information about other Auto-Rain products and services. This election box only appears in places where the department collecting personal information maintains such lists. At any time you can add or remove your name from a list by contacting us at privacyreview@autorain.com.

How Your Information May Be Shared
In order to process an order or review a complaint, we may send information to another appropriate department for handling. By completing an order, complaint or sending us a request or inquiry, you are allowing us to forward your information to the appropriate department. Without submission of the requested information, we will not be able to share your information and process your need.

We never sell or rent your personal information.

Auto-Rain may also release personal information to appropriate governmental authorities under the following circumstances:

* Where release is required by law (for example, a subpoena) or regulation, or is requested by a government agency conducting investigations or proceedings;
* Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of; or
* Where your communication suggests possible harm to others.

Help Us Keep Your Personal Information Accurate
If your personal information changes or you would like to review the personal information we may have on file, please e-mail us with the new information or your review request at privacyreview@autorain.com. Let us also know what led to your submission of personal information so we may efficiently locate your information.

Computer Tracking and Cookies
Our web sites are not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. Auto-Rain uses non-identifying cookies to provide easier site navigation and access to forms. You can still use the Auto-Rain site if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.

Problems
If you have a complaint about Auto-Rain compliance with this privacy policy, you may contact us at privacyreview@autorain.com. If we are unable to resolve your complaint to your satisfaction, you may elect to proceed with BBBOnLine's Privacy Policy Review Service by completing a Better Business Bureau complaint form.

 


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